ONE: HOW YOUR INFORMATION IS IMPORTANT FOR US?
During any purchase by your side from our store, we collect your personal information like your name, address, phone number, e-mail address etc. This information is automatically stored in our computer as a database and along with that our server can automatically identify your IP address. Your IP address provides us information which helps us to learn about your operating system and browser. With your due permission, e-mail regarding marketing and advertising of any new scheme or product can be sent to you.
- HOW DO I AUTHORIZE YOU TO USE MY
Well this procedure is very simple. After you have placed an order where we have collected your personal information like your name, residential address, phone number, email address, your credit or debit card details for the completion of order; you allow us to utilize this information simply for that particular transaction to get completed.
If under any circumstances we require your information for secondary
uses, we will ask for your authorization. You can deny the usage of your
information under any such secondary causes like marketing or advertising. We will not use your information without your authorization under any other
- WHAT IF I WANT TO DENY AUTHORIZATION?
At any given point of time if you change your mind and want to discontinue with us, simply contact us at [email protected] We will consider it as a withdrawal of authorization. Such is the case; your personal information will not be used and disclosed for any further process or to any individual.
We adhere to law requirements and hence if asked under any legal circumstances we may disclose your personal information. We are bound to answer all related parties
in every such case by law.
FOUR: SHARING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES
We use third parties for smooth running of our business. Generally third parties used by us will use your information to an extent to fulfill their services needs for us. Other third parties like Payment gateways and other gateways might have their own privacy policies in respect of the information we have to provide them for the completion of transaction.
We have a protected website it may happen while clicking on categories of our website you may het redirected. In such cases we do not adhere to the privacy statement of any other website. So you are advised to read theirs policy statements as well.
Sound actions are taken to protect your personal information. We believe in tackling all security related concerns with great care and follow best industry practices to safeguard your information. Further your personal information like your name, phone number, address, mail id, your credit or debit card details are encrypted using secure socket layer (SSL) technology and sorted with an AES-256 encryption. Security in today’s digital transmission is fragile still we follow all PCI-DSS requirements and we are always open to any amendment for industry related update.
SIX: AGE OF AUTHORIZATION
By using this website you represent that you are at the age of majority in your state or province of residence, and you have given us the authorization to use your information. Also you are at the age of majority in your state or province to authorize your minor dependents to use our website.
SEVEN: AMENDMENTS OR CHANGES IN PRIVICY POLICY
Queries? Feel free to
In case of any query or if you would like to access, correct, amend or delete any of your personal information you can write to us on sup[email protected]. You can also write to us for any information needed to our Privacy compliance officer at Shopy cart PTY LTD..
Frequently Asked Questions
Where is my order?
Your order could be in a couple of places… our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then Please find the consignment/tracking number and carrier website link and track from their official website. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us or if you haven’t received dispatch mail even after 48hours of placing the order Kindly contact us at “[email protected]”. We reply within an hour 🙂
Why is my order late?
Are you sure it’s late? Our Delivery time frame is 5-10 days. You can check shipping timescales according to your post code here. If it’s before the advised shipping date and you’ve had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your shipping date has passed, please Mail us at [email protected]
Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within 10 minutes!). You’ll need to request us within 10 minutes to cancel your order.
I received a faulty item what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please Contact us at [email protected]
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
- -Please share some images of faulty item.
(The product name and code can be found on your order confirmation email).
What If No one Is In?
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.
You can then contact them to arrange collection or to schedule a new delivery date.
Or you can add a “delivery note” in checkout page.
Item out of stock?
Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won’t know if a product is coming back in or not, you’ll see it first.